Cabildo
La Palma
Redesigning the Digital Experience of Cabildo La Palma Improving accessibility, information architecture and citizen task success.
Context & Problem
What is Cabildo La Palma?
The Cabildo of La Palma is the island’s local government, providing public services, information, and administrative procedures.
User types
Citizens
Tourists
Businesses
Elderly users
Key problems identified
▪️ Information overload
▪️ Poor accessibility (WCAG issues)
▪️ Low mobile usability
▪️ Complex administrative flows
▪️ Inconsistent UI patterns
Research
To understand improvement areas, I conducted a heuristic evaluation and accessibility analysis.
Heuristic evaluation (Nielsen)
✓ Visibility of system status
✓ Match between system and the real world
✓ User control and freedom
✓ Consistency and standards
✓ Error prevention
✓ Recognition rather than recall
✓ Efficiency of use
✓ Help users identify and recover from errors
Competitive benchmark
✓ Analysis of similar Spanish public administration websites
✓ Evaluation of navigation structure
✓ Accessibility compliance (WCAG standards)
✓ Mobile usability and responsive performance
✓ Content clarity and visual consistency
Accessibility audit
(WCAG AA)
WCAG is structured around 4 core principles (POUR):
✓ Perceivable
Users must be able to perceive the content.
✓ Operable
Users must be able to navigate and interact.
✓ Understandable
Content must be clear and predictable.
✓ Robust
Content must work with assistive technologies.
UI System
1. Color system
2. Accessible palette
3. Typography scale
4. Spacing system
5. Iconconsistency
6. Component library
Interactive prototype
High-fidelity interactive prototype simulating key administrative flows, enabling validation of navigation clarity, usability and task completion efficiency.
Flow optimization
▪️ Reduced steps in administrative procedures
▪️ Task-based service structure
▪️ Intuitive & flexible navigation
▪️ Simplified language to reduce cognitive load
Impact & outcomes
1. Increased task completion efficiency through clearer and simplified flows.
2. Reduced cognitive load by restructuring content and improving information hierarchy.
3. Improved navigation speed with a more intuitive information architecture.
4. Enhanced accessibility alignment following WCAG AA principles.
Cactus Air Touch
Your Art Space
I Feel Chef
Cactus Signage
